Orders & Delivery
Delivery time depends on your location and local delivery service. Under normal circumstances you will receive your order in the Netherlands & Belgium within 1-2 working days. Orders shipped to the rest of Europe take 2-5 business days. Worldwide deliveries can take up to 2-7 business days. (Please note that during sales periods and holidays, your order may take longer to arrive.)
In the order confirmation you will receive a link to check the status of your order. You can also check the status of all your orders when you are logged into your account on the website.
Once we receive your order, we will immediately send it to our warehouse for shipment. If you want to change or cancel your order, please contact us immediately. We will review the status of your order and see if changes can be made. If your order has already been processed by our warehouse, you will need to wait for your order to arrive and send a return. Get in touch here
Sometimes your confirmation may take a little longer if we have a lot of orders. Please wait up to an hour for your confirmation to arrive in your inbox. And please check your spam folder. If it takes longer than an hour, please check that you have entered the correct email address and send us an email so that we can send you a confirmation.
We offer free shipping on all orders in the Netherlands, Belgium, Luxembourg, Germany and France.
On all other European orders we offer free shipping from €100. Worldwide orders qualify for free shipping over €200.
Returns & Refunds
Yes this is absolutely possible. You can indicate which item you want to exchange via our return form . You will then automatically receive a new package when you have returned the old one.
You can easily register your return via the customer portal. You can find this in the menu bar on both mobile and desktop. You log in with only your email address. You then choose which order you want to return.
Orders must be returned unwashed and unused in the original packaging with all labels still attached.
Non-sale items can also be returned free of charge in our store at Lange Brugstraat 33 in Breda (Netherlands).
We offer a full refund on all non-sale items returned within 14 days. Unfortunately, we cannot refund taxes, duties or shipping charges for returns. Refunds will be made in Euros at the price paid at the original purchase.
For sale items you will receive a voucher showing your purchase.
Please note: accessories cannot be returned.
We aim to process your refund within 5 working days of receiving your return. All payments will be refunded to your original payment method. It may take up to 5 business days for your refund to be available in your account after processing your return (depending on your payment method).
You can return your order for free in the store.
Do you want to return your order by post? Then you pay this yourself.
All orders are carefully processed and checked before shipping. We ask you to do the same immediately after receiving your order. If you find a defect on one or more items, please contact us immediately with a description of your problem and detailed photos of the defect. Do not return damaged items to us without contacting us first. Get in touch
Yes this is possible, both online and in store. You will receive a gift certificate for your purchase from us.
You can return your order according to the regular return procedure. After processing your return, you will receive a shop credit equal to the order value.
We accept iDeal, Paypal, Visa, Klarna, Klarna in 3 payments, Mastercard, American Express and Bancontact.
We offer pay afterwards and pay in 3 parts. Payment in 3 parts is possible from € 100, - and is done entirely via Klarna and is free of charge.
You will always receive an invoice by e-mail after placing your order. If you want to receive your invoice again,send us a message.
Yes, you can, visit our store at Langebrugstraat 33 in Breda, or email us at email@example.com
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday 12:00 - 17:00
Lange Brugstraat 33 in Breda